Coordinate orientation, jobcontent, technology and customer service for area personnel andmanagement.
Collaborate with training vendorand central training area to determine training resourcematerials.
Manage training schedule for teammembers.
Train and arrange guest trainerscovering technical issues, new products and individual on-the-jobtraining and new hire orientation.
Createreports outlining training needs with suggestions and implicationslike operations and budget changes.
Determinetraining programs effectiveness and suggestimprovements.
Develop project plan and conductcost / benefit analysis to suggest on area management.
Adhere to training procedures to determine, deliver andtrack training programs.
with KP and HRdepartments to confirm policy and proceduralconsistency.
Manage area functions knowledgeand customer service and quality improvement literature.
Ensure full learning cycle, curriculum design,development, execution and review.
Design anddevelop industry benchmarks, effort and cost and suggest buy vs.build opportunities.
Determine trainingdelivery methods on classroom, web conferencing and e-learningmodalities.
Design customized trainingprograms through instructional design methodology to createsuccessful learning experiences.
Designlearning programs for reinforcement and measurement.