Service Advisor
Kettaneh
Qatar
منذ 1 يوم

MISSION OF THE POSITION

Handles the administrative and customer relations aspects of the Audi After Sales Service department and interprets customer concerns and comments.

ESSENTIAL FUNCTIONS

  • Greets customers, schedules service appointments and receives vehicle information.
  • Listens to requests of the service desired and clearly explains information on the repair order.
  • Estimates the cost and time needed to do the repair, taking into account the customer’s schedule as well prepares a list of operations needed that customers refused to repair, and let them sign it.
  • Handles customer complaints and maintains high customer satisfaction standards.
  • Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems;
  • gets customer approval to do additional work and explains the work performed and the charges being billed.

  • Ensures high quality of work by carrying out final verification of completion.
  • Verifies invoices for correctness and explanation of individual items to the customer upon vehicle handover.
  • Accompanies customer at vehicle hand over and ensures that service book is stamped for next visit.
  • Ensures recording of accurate customer data, vehicle data, diagnostic and repeat repairs, and recall campaigns.
  • Handles all repetitive claims in coordination with Workshop Manager & Technical Manager and reports customer feedback to C&Q Department.
  • Complies with Audi AG guidelines in terms of SCP and Dealer standards.
  • Complies with company’ policies, procedures, and other related documentations
  • REQUIREMENTS OF THE POSITION

  • Knowledge : BT or TS degree with a basic mechanical background
  • II. Experience : 2 years of experience in a dealership position and general knowledge of vehicle mechanical operations

    III. Competencies : Technical :

    Technical :

  • Very Good command of English and Arabic
  • Excellent use of Software and good use of MS office
  • Managerial :

  • Client Service Orientation
  • People management, Influencing and Team building ability
  • Leadership :

  • Decision making, and strategic alignment ability
  • Behavioral :

  • Strong communication and interpersonal skills
  • Adaptability and decisiveness
  • Work environment :

    a. Environmental conditions : N / A

    b. Physical requirements and conditions : N / A

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب