MISSION OF THE POSITION
Handles the administrative and customer relations aspects of the Audi After Sales Service department and interprets customer concerns and comments.
Greets customers, schedules service appointments and receives vehicle information.
Listens to requests of the service desired and clearly explains information on the repair order.
Estimates the cost and time needed to do the repair, taking into account the customer’s schedule as well prepares a list of operations needed that customers refused to repair, and let them sign it.
Handles customer complaints and maintains high customer satisfaction standards.
Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems;
gets customer approval to do additional work and explains the work performed and the charges being billed.
Ensures high quality of work by carrying out final verification of completion.
Verifies invoices for correctness and explanation of individual items to the customer upon vehicle handover.
Accompanies customer at vehicle hand over and ensures that service book is stamped for next visit.
Ensures recording of accurate customer data, vehicle data, diagnostic and repeat repairs, and recall campaigns.
Handles all repetitive claims in coordination with Workshop Manager & Technical Manager and reports customer feedback to C&Q Department.
Complies with Audi AG guidelines in terms of SCP and Dealer standards.
Complies with company’ policies, procedures, and other related documentations
REQUIREMENTS OF THE POSITION
Knowledge : BT or TS degree with a basic mechanical background
II. Experience : 2 years of experience in a dealership position and general knowledge of vehicle mechanical operations
III. Competencies : Technical :
Very Good command of English and Arabic
Excellent use of Software and good use of MS office
Client Service Orientation
People management, Influencing and Team building ability
Decision making, and strategic alignment ability
Strong communication and interpersonal skills
Adaptability and decisiveness
Work environment :
a. Environmental conditions : N / A
b. Physical requirements and conditions : N / A
أضف الى المفضلات
إزالة من الإشارات المرجعية
يجب تسجيل الدخول إلى حسابك لإضافة هذه الوظيفة إلى لائحة الوظائف المفضلة لديك. انقر فوق "متابعة" لتسجيل الدخول أو إنشاء حساب جديد. ستتمكن بعد ذلك من الوصول إلى لائحة الوظائف المفضلة من موقعنا على الويب أو من تطبيق neuvoo للجوال.