DohaAbout your job : JOB PURPOSE : You will oversee a team that seeks to optimize revenue associated with non-aeronautical services being offered at the airport.
Your role has the responsibility to ensure that HIA's unique value proposition vis-a-vis goods and services are properly defined and that the revenue from these is maximised.
You will ensure that customer feedback is incorporated in the non-aeronautical offerings strategy for HIA. You will provide line of sight on all non-aeronautical development related processes and performance.
ACCOUNTABILITIES : Develop and execute a non-aeronautical revenue strategy including concessions (F&B, retail, services / vendor) offerings at HIA that enhances the airport's brand, customer satisfaction and financial performance.
Responsible for the growth of non-aeronautical revenues, encompassing all functions including Retail, Car Parking, Advertising, F&B and all other non-aeronautical activity - to take an active role to assist the growth of yield performance in order to further optimize car parking revenue performance.
Manage the continued regular reporting of the non-aeronautical revenue budget each year.Manage the development of non-aeronautical products and services with a view to improve revenues and customer satisfaction by continuously monitoring and evaluating the performance through the set SLAs'.
Participate in the negotiation of new commercial agreements when required and complete concession tendering in order to test market value.
Works with the Commercial team in current and future planned Commercial development ensuring deadlines on completion are kept on track.
Build relationships with new and existing external and internal commercial business partners ensuring focus is on customer service, operational standards and that financial performance is optimized at all times.
About you : You must have the following : -Relevant College or University qualification to min Bachelor's levelMinimum 8 years relevant experienceCommercial ManagementMust have managed retail / F&B and services concessions at another airportManager - Concessions, Manager - Services and Vendors in the Commercial Department of an airport