IT Support Engineer is responsible for operation, support and maintenance in relationship to thepany s IT systems.
An IT Support Engineer is responsible for supporting / maintenance of various application in operations.
Develop and enhance software programs to the specified requirements. Maintain application to application interfaces for operational systems.
Ensure error-free code within agreed time-scales, using the tools, and techniques specified by IT Manager.
Ensure proper documentation of the software for the ease of quality assurance, testing, operation and support.
Investigate reported incidents in operational systems and ensure right changes to the code, test and promote following the standard change management process.
Support in the testing, training and implementation phases of the projects.
Performing other IT-Based duties, as instructed by IT Management.
Qualification & Experience :
Bachelor s Degree in Management Information Systems or IT Engineering.
Minimum 4 years of relevant IT experience.
Exposure to database schema designing, experience in designing and developing stored procedures, good knowledge in SQL.
Knowledge in supporting critical operational applications.
Hands on experience in monitoring production applications, identifying system issues, implementing corrective and preventive solutions in a timely, effective manner, organization and time management skills.