Reservation Manager
Wyndham Hotels & Resorts
Doha, QA
منذ 1 دقيقة

Job Summary

Reservation Manager, under the direction of the Director of Revenue and Reservations, will supervise the reservations department for smooth functioning and to maximize hotel revenue and guest satisfaction.

All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.

Operational

  • Records reservation information accurately
  • Identifies and records group and transient business codes
  • Informs other departments of VIP arrivals
  • Identifies commissionable reservations and secures required information
  • Records and processes deposit information
  • Identifies and records special billing instructions; approves credit after consultation with the credit controller
  • Files all reservations in a systematic order for easy referral
  • Records requests for special accommodation and suites
  • Uses and ensures up-selling techniques are followed by reservation agents
  • Handles all special requests appropriately
  • Pre-blocks all special requests or VIP accommodations accurately
  • Keeps all departments informed of the new group bookings
  • Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests
  • Other Duties

  • Check next day arrivals and send the correspondence to Front Office
  • Follow up any visa applications as per procedures
  • Assists team members to perform similar or related jobs
  • Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently
  • Accepts flexible work schedule necessary for uninterrupted service to hotel guests
  • Maintains own working area, keeps materials clean, tidy and in good shape
  • Continuously seeks to endeavor and improve knowledge of own job function
  • Updates information of hotel facilities and nearby sights of interest and importance (hospitals, stations, tourist sites)
  • Maintain standards of operation and departmental procedures
  • Accept methods of payment by the hotel and hotel’s credit policy
  • Ensure correct guarantee status in the system for all arrivals
  • Update company and travel agent profiles in OPERA
  • Communicates effectively with guests, team members, and supervisors.
  • LAWS, REGULATIONS & POLICIES

  • Ensure compliance with business operations laws
  • Ensure compliance with hospitality operations laws
  • Supervise closely all applicable rules of safety in the workplace as well as all statutory laws of the country and local municipality laws.
  • HEALTH & SAFETY

  • Ensures that all potential and real hazards are reduced immediately
  • Fully understands the hotel’s fire, emergency and bomb procedures
  • Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
  • Ensures that own staff works in a safe manner that does not harm or injure self or others
  • Stimulates and encourages a general awareness of health and safety in tasks and activities
  • Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations
  • SKILLS & COMPETENCIES

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess computer skills
  • Extensive knowledge of the reservations sales process.
  • Presents ideas and strategies in a confident and professional manner.
  • Ability to multi-task & work under pressure with limited resources
  • Strong writing skills with excellent spelling & grammar
  • EXPERIENCE, CERTIFICATE & EDUCATION

  • Bachelor’s Degree preferred.
  • Minimum of three years of Revenue Management or related discipline experience required.
  • Ideally 2 / 3 years’ experience working as Reservation Manager
  • Experience working in GCC region is a plus
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