What will I be doing :
What will I be doing?
As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent Guest and Member experience.
A Sommelier will also be required to assist in achieving department targets. Specifically, you will be responsible for performing the following tasks to the highest standards :
Provide professional and current knowledge of wines to guests
Recommend wines to accompany relevant dishes to patrons
Describe and up-sell wines to provide excellent customer experience
Suggest wines to accompany new menus in line with financial budget
Project a professional manner with an emphasis on hospitality and guest service
Ensure accurate billing
Strive to achieve departmental targets
Serve Alcoholic / non-Alcoholic beverages in conjunction with licensing / liquor regulations for residents and non-residents
Comply with hotel security, fire regulations and all health and safety legislation
Attend training provided by the hotel
What are we looking for?
A Sommelier serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Previous experience in a customer service role in the hotel / leisure / retail sector
Good grooming standards
Excellent communication skills
Passion and commitment to delivering exceptional levels of guest service
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Experience as Wine waiter / ess / Sommelier