VAS Core L2 Engineer
Vodafone Qatar
منذ 5 يوم
source :
  • Analyze daily and weekly healthchecks reports for IN / VAS domain and proactively responding todegraded KPIs and alarms within the acceptable SLAlimits
  • Responsible for maintaining E2Emeasurement data and network KPIs within agreed OLAs &SLAs, ensuring network reliability and availability with minimalMTTR through promoting strong incident and proactive problemmanagement practices
  • Provide on-site level 2operations and maintenance support when needed, Incident andProblem management, applying proper corrective actions to restorethe service
  • Provide Root Cause Analysis (RCA)through Major Incident Reviews (MIR) with the Vendors and updateKEDB documentations
  • Participate in carryingout Weekly Business Reviews (WBR) and Major Incident Reviews(MIR)
  • Deploy & Integrate new nodes,execute & oversee acceptance process (Nokia / ALU Surepay,ESM, Diameter Routers, Products and Bundles, Voicemail, PCRF andOpenmind SMSC) providing support to Networks, Customer Experienceand Marketing teams in a face-paced environment
  • Execute and validate SW and HW bug fixes, releaseupgrades and expansions.
  • Responsible forNetwork Audit, Operational performance, Capacity, Trend, Risk andGap analysis
  • Support repair and returnactivities, spare part management
  • Participatein an on-call Rota and flexible working hours (Night shifts asrequired)
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