Customer Service Manager Multimedia
Azadea Group
Qatar
منذ 7 ساعات
source : HireeJobsGulf

The Customer Service Manager is responsible for nurturing the customer service culture across the group by ensuring increased awareness of customer service standards and procedures Key Accountabilities Develop the customer service strategy ensuring its dully implementation and alignment across the group and all business lines Develop and lead customer service initiatives and processes implementation such as VOC Focus Groups and online surveys Mystery shopper in order to monitor and enhance customer satisfaction Optimize the customer service processes in the shops by redesigning enhancing and implementing operational policies and procedures adhering to best practices and International standards in order to maximize customer satisfaction improve service and deliverables Develop and implement dashboard systems and softwares to ensure the most pertinent and updated measurement and analysis tools are in place Recruit train develop supervise and support the team in the delivery of front line customer service in order to ensure elective and timely handling of customers inquiries requests and complaints Prepare the annual budget and business plan of the department Keep abreast of market trends and activities ensuring an efficient market intelligence is in use and in place to have a proper understanding of the customers perception REQUIREMENTS Qualifications Experience Knowledge Bachelors Degree 3 years in a managerial role Multimedia experience is a plus Fluency in English Arabic is a plus Proficiency in MS Office Competencies Initiative Strategic Thinking Developing and Motivating others Decision Making Commercial Understanding Analytical Thinking Driving and Achieving results

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