Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.
From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.
With us you will be focused on tracking and reporting fixed fulfilment KPI’s understanding top challenges / opportunities, and work with cross functional teams to bring continuous improvement.
Training and on-boarding of new field partners based on upcoming areas. Closely working with commercial teams / finance on monthly budget consumption rate.
Joint surveys with fibre rollout team, technology operations team and field partner to understand fulfilment feasibility and readiness.
Managing multiple fibre teams QNBN, Vodafone roll out team each having different connectivity SLA and connectivity models.
Job Details Posted Date : 2019-10-24Job Location : Doha, QatarJob Role : OtherCompany Industry : Telecommunications Preferred Candidate Career Level : Entry LevelDegree : Bachelor's degree