Infrastructure System Engineer
Vodafone Limited
Africa, Doha, Qatar
منذ 7 يوم

Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Microsoft System Center family products or application based on Windows either clustered, and or load balanced.

Works on assignments that are extremely complexin nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.

Works independently and has ability to handle most unique situations.

Participates and provides inputs towards implementation of various hardware and software policies and procedures / supportand maintenance.

Involved in performance analysis, capacity analysis and configuration management for servers.

Beable to learn new technologies and then train and lead resources on the technicalprocedures required for deployment. End to End ownership of supported servicesand a acts as mentor for L1 support professionals, participates in training sessions for new comers.

Responsible of maintaining and achieving the agreed SLA.

KPI’s : Number of Trouble tickets closed verses Number of Trouble tickets assigned. Number of Trouble tickets closed successfully verses Number of Trouble tickets closed.

Number of trouble tickets closed according to the SLA. Ensure to meet the systems availability for all the backend systems excluding planned outage.

Number of Trouble tickets closed verses Number of Trouble tickets assigned.

Number of Trouble tickets closed successfully verses Number of Trouble tickets closed.

Number of trouble tickets closed according to the SLA.

Ensure to meet the systems availability for all the backend systems excluding planned outage.

Putting Customers First

Makes sure the team focus on delivering customer needs.

  • Exceed customer expectations
  • Performing through our people

    Gives regular, constructive feedback.

    Respects other team members

    Offers help when the team is overworked

    Takes responsibility of mistakes, never points the finger at others.

    Has the highest standard of integrity.

    Delivering results

    Makes the best use of available resources

    Meets deadlines, makes things happen

    Manages own time effectively

    Managing a changing environment

    Shares own ideas, accepts suggestions from colleagues

    Acts quickly when change is needed

    Identifies practical solutions to problems without reinventing the wheel

    Making a personal difference

    Builds network with other team leaders

    Open and understanding

    Always curious and looking for better ways to do things

    Makes the most of what we’ve got

    Communicating for impact

    Encourages people to be open and share their views

    Convinces other people of a point of view

    Keeps all relevant people appropriately informed

  • Builds on people’s ideas
  • Education :

    BSC in Engineering or Computer Science

    Work Experience :

    Minimum 5 years IT working experience

    PC Knowledge : Professional Level

    Technical skills :

    Strong experience in Microsoft System Centerfamily products is mandatory.

    Strong experience in Microsoft System CenterOrchestrator is mandatory.

    ITIL Foundation certificate is mandatory.

    ITILService Capability OSA certificate is a plus.

    ITIL Service Capability RCV certificate is a plus.

    Experience in troubleshooting and scripting is mandatory.

    Experience in Microsoft SQL is mandatory. Certificate is a plus.

    Experience in Windows Server 2008 or 2012 is mandatory. Certificate is a plus.

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