Systems Engineer (Technology Services)
Qatar Airways
Middle East, Qatar, Doha
منذ 6 يوم

About Your Job :

Within the QR IT Management team reside multiple sub section / technology areas that provide operations and management of the enterprise server and workstation systems to include automating enterprise tasks.

The Engineer shall be responsible for operating and maintaining the currently Software and MS OS patch deployment system as well as full lifecycle development activities ranging from development of minor enhancements to development of major version releases and revisions.

The engineer should deliver services focusing on the development of the System Centre Service Manager (SCSM) platform. The Engineer will provide Tier III level SCSM support.

The Engineer shall be responsible for the configuration, Maintenance of System Centre Service Manager.

Good understanding of MS Windows server administration like MS Windows Server 2008 / 2012, WSUS, DNS / DHCP servers.

Manage 25000+ clients across multiple sites with SCCM

Day-To-Day monitoring all SCCM Primary sites, Sites Data Base backups, Replication and its issues and SCCM clients health in order to maintain high service availability

Provided Level 3 support to troubleshoot package deployment, desktop software conflicts and SCCM client health issues by analysing corresponding logs.

Create complex and dynamic collections, advertisements, queries, reports and other technical guide & documentation for L2 support engineers

Knowledge of AD and Group policy & IP subnets

Automated Audit report of all systems for Asset inventory and investigation

Hands-on for migration for SCCM from internet to domain.

Software Distribution through DP s and troubleshooting content Distribution, Troubleshooting management point, Distribution Point issue in SCCM

Manage local and remote site boundaries, site systems, site roles, inter-site dependencies and worked with network team to get the required ports for communication.

Build, configure, and troubleshoot Windows Services Update Server (WSUS)

Maintain Pilot machine list coordinate with all department business IT stakeholders to reduce the business impact from mass deployment of updates & application

Deployment of Monthly security updates & third party application, HP HW / BIOS / Driver / Firmware / OS updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS), created a monthly Pre-

production Pilot and Production phased patching process for multiple sites

Expert level of knowledge and understanding of setup / use / troubleshooting of software deployment with "Maintenance Windows".

Monthly WSUS clean-up activity to improve the performance of WSUS server

Create Windows 10 Service plan for upgrading the Feature update of Windows 10 build version, before Microsoft end of support for old OS build versions.

Hands-on with mass software / application deployments with detail reporting for all workstations, deployments for Business critical and third party software deployment

Generate query-based collections and SCCM reports using SQL and WQL queries.

Publishing the applications to SCCM Application Catalogue

Provide level III support for escalated calls from Customer Support team

About You :

Bachelor's degree or higher, management information systems (MIS) 4 years of experience in software packaging and deployment.

Working as a SCCM administrator. Administrating Group Policy. Administrating Active Directory. Creating, managing and administering WIM images.

Working with WSUS. Advance SCCM skill set and ability to use and administer the toolset without assistance and / or additional training.

Skills in reading log files, and QA process. Skills with certificates and security stores, Windows virtual PC, and SCCM & Microsoft KB and TechNet forums usage.

Experience in creating documentation.

Core Knowledge of application repackaging tools

Experience performing SCCM Admin responsibilities, including all functions of the SCCM toolset and supporting its infrastructure.

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