The Spa manager will be reporting directly to the General Manager. He / she will be responsible on managing the whole spa, reception, follow the Cinq Mondes protocols and values while maintaining relations of quality, service and discretion.
JOB DESCRIPTION Spa Welcoming
Welcome all the guests with tea service while they are waiting for their passage to the desk.
Advise the clientele on its choice of treatment and products, on the sales of treatments and subscriptions and reporting all the relative elements to the follow-
up of the clientele in the computerized database.
Appointment setting by taking care of optimizing the occupancy rate of the therapists and of the treatments rooms with a particular attention dedicated to the variety of the treatments proposed to develop the variety of the experiences of the customer, his interest for the treatments and the products Cinq Mondes and in fine develop customer loyalty.
Phoning, Advising and appointment setting, calling back the customers having left messages.
Collection of the income from sales realized, this involves the responsibility of the recording and the collection of sales, holding the cashbook and daily checking of account closing.
Participate in promotional actions and maintain commercial dynamism using sales supports (programs of treatments, gift certificates, subscriptions, etc...).
Check the daily and individual treatment room planning.
Follow-up of rules imposed in terms of uniforms and control the respect for these rules by the desk staff (with a particular attention on the rigor in cash box follow-
up and on customer satisfaction and the absence of complaints)
Maintenance and following up of the Cinq Mondes product stock
Responsibility of the cleanliness of the room of relaxation to guarantee its presentation before the arrival of the customers.
Responsibility of the cleanliness of the store, the common places (waiting room, toilet, storage, shop window) as well as the on-
going maintenance of shelves and display stands, briefing if necessary the team about cleaning, surveillance of the water supply and room scent.
Surveillance of the product expiry dates, rotation of stocks and thresholds of resupplying to prepare and receive the necessary product orders;
participation to the inventories.
Supply of shelves, reception, IT recording and labeling of the orders
Human Resources Management
Elaboration of the planning of the hosts and the receptionists
Management of the desk staff (anticipation, analysis and correction of the problem)
Follow-up of the absences, the paid leaves etc., and the anticipation of the replacements in association with the HR Manager and the Spa Manager
Communication to the HR Manager of the monthly information necessary to the elaboration of the payroll
Surveillance of the quality of the physical and phone reception and the general service to the customers, and check respect of Cinq Mondes protocols, if needed, in association with the Training Manager (to establish and plan initiatives of training and revision needs)
Anticipation of needs in staff and possible participation to the recruitments
Employment Disclaimer In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner.
At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Experience ideally in the Middle East
Experience in a similar role ideally in a 5* hotel environment
Fluency in English, Arabic is a plus
Good computer skills
Excellent communication skills and ability to work with people at all levels in a multi-cultural environment is a must