About Your Job :
As , you will be responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of day procedures and subsequent reports are completed in an accurate and efficient manner.
You will manage front office operations by setting up staffing and adequate daily yield and inventory restrictions to achieve budgeted revenues and customer satisfaction targets through direct management of guests' complaints and feedback.
Moreover, you will be responsible to ensure maximum room revenue through up-selling within stipulated guidelines by setting up daily inventory controls and the best available rate of the day, decide on the daily allotments for each sales channel and through reservations and reception desk for daily walk-
in business. You will also elicit guest feedback and preferences regarding hotel services and take actions by investigating any shortfalls raised by guests or staff and make recommendations to the hotel manager on the potential training or enhancements to improve guests' satisfaction, among others.
About You :
To be successful in this role, it is essential that you have relevant college or university qualification and 4 years of relevant experience in a supervisory / managerial capacity .
It is preferred that you have airport hotel experience.Moreover, you should have fluency both in English and Arabic languages, exposure to multi-
cultural environment, good people management skills and ability to delegate work, set clear direction and manage workflow.