IT Support Engineer is responsible for coordination of IT helpdesk activities, monitoring of IT services requests, incidents and IT Asset management.
As IT Support Engineer you will be responsible for : -
An IT Support Engineer is responsible for the maintenance, awareness ITIL standards for the department processes.
Oversee daily volume of incidents, service requests generated; help prioritize incidents across to ensure timely resolution of issues with highest impact on user base.
Follow-up, coordinate with IT teams and update the status to the end users.
Proactively managemunications pertaining to technical support, operations, changes, outages, and issues to assigned client base in a timely, professional manner.
Regularlymunicates service performance levels to key stakeholders.
Uses ITIL / IT Service Management best practices to identify and analyze patterns and trends from a variety of data sources.
Responsible for IT Asset movement and maintenance.
Assisting IT Management with Document Management requirements, as instructed.
Performing other IT-Based duties and participate in IT projects as instructed by IT Management.
Qualification & Experience :
Bachelor s Degree in Information Technology or equivalent.
ITIL Foundations preferred with proven experience in IT environment.
Solid working knowledge of incident, change, release, configuration, asset management methodologies, concepts & related best practices required.
Understanding of IT infrastructure & applications architecture and layout required.
Knowledge of Servers Operating systems (Windows and Linux) and associated hardware / software
Knowledge of Database software and maintenance.
Knowledge of Structured Cabling and Network devices and their configuration
Knowledge of End User devices configuration and Technologies.