Answer, record, and process allguest requests, questions, or concerns via telephone, email, chat,and mobile communication devices.
Operatetelephone switchboard, process guest requests for wake-up calls,and connecting and directing calls to the appropriateextension.
Receive, record, and relay messagesaccurately.
Log all guest requests or issuesinto computer, contact appropriate individual or department (e.g.,Bellperson, Housekeeping), and follow up with guest to ensure theirrequest has been resolved to their satisfaction.
Provide information to guests about room features,property amenities, and local areas of interest.