Service Delivery Manager
malomatia
Qatar
منذ 16 يوم

Role Objective

Seeking ICT Maker space Service Delivery Manager responsible to setup , delivery and operate ICT maker space lab responsible to team and manage day-

to-day operations. He may work in non-standard working hours and more than 8 hours a day. He should be capable to deal with customer in different levels.

Detailed Roles and Responsibilities :

  • Responsible for end-end management, planning and delivery of ICT Maker space to clients
  • Monitor, control ICT Maker lab project delivery;
  • Managing partners who will bring educational specialists and run the operations of ICT MakerSpace
  • Ensure and manage partners to deliver input into the design and build of ICT MakerSpace, development of a comprehensive curriculum, and the purchasing and procurement of all equipment, supplies and incidentals needed for the setup and operations of the lab
  • Accountable for the quality of Service and performance
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes
  • Responsible to hire trainers, education specialist and any resources required for ICT maker project
  • Ensure deliverables are delivered on time
  • Ability to arbitrate effectively between multiple third parties.
  • Strong commercial acumen, with proven ability to manage supplier contracts
  • Ability to interact with, and demonstrate credibility, with senior stakeholders and business leaders.
  • Administer and manage any Project Change Request (PCR) procedure in coordination with the MOTC PM / SpoC as per the contract.
  • Review and manage the contractual responsibilities, in coordination with client and partner
  • Steer project status meetings internally and with client
  • Collaborate with related entities personnel and outside partners to create relevant programming and develop Maker Space as a resource for Science, Technology, Engineering, Arts and Math (STEAM) learning.
  • Supervise, organize training and schedule ICT MakerSpace personnel to assist in the facilitation of programs.
  • Maintaining budgets, reports, and statistics that correspond to ICT MakerSpace.
  • Accountable for delivery and maintaining ICT Maker Space premises / lab, all materials, tools and equipment including hardware and software and arrangement with partners
  • Educational Qualifications :

  • University degree in Information technology or relevant experience.
  • ITIL Certification
  • IT Service Management Certification
  • Project Management Certification
  • LI-FJ1

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