System Specialist (Qatar Holidays)
Qatar Airways
Doha, Qatar
منذ 5 يوم

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job :

The System Specialist role is to provide quality support in the analysis, design, development, maintenance and modification of the Discover Qatar (DQ), QR Holidays (QRH) systems and auxiliary software services required to support the QRH and DQ business of Qatar Airways.

The systems specialist will need to ensure that DQ / QRH systems associated project deliveries are met according to specification within timescales and to high quality standards.

Working closely with the Systems Manager and administrate the DQ and QRH systems, provide technical support DQ and QRH staff.

To assist in the preparation of user and test plans, working in line with business requirements analysis and translating these into functional system specification.

Accountabilities : :

  • Work with Internal business units to understand the process, requirements in order to write IT specifications
  • Understand existing reservation platforms to leverage and optimize solutions.
  • Provide technical support while integrating external suppliers, services into reservation platforms.
  • Coordinate with external solution vendors and external suppliers to fix technical issues on a case by case basis.
  • Carry out 'user acceptance testing' for system enhancement, change request or new developments.
  • Provide training on new system feature and enhancement and regular refresher training.
  • Monitor the system support tasks and compete according to the KPI's, SLA's, SOP's and work instructions.
  • Ensure new developments are delivered within agreed parameters, timelines and standards.
  • Provide initial effort estimation, impact analysis, ensure the requirements are well defined and solutions are in line with the requirements in order to ensure fast and accurate solutions delivery.
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