Custodial Shift Supervisor/ Housekeeping Supervisor
Ad Dawhah, Qatar
منذ 15 يوم

About us

FMM is a Joint Venture between Qatar Airways and Ferrovial Services created in 2013 to provide Facility Management services throughout Qatar.

With more than 3,600 employees, FMM has become a key leader in the Facility Management industry providing multi-services solutions to our clients.

  • Hamad International Airport is the Facility Management showcase of FMM where innovative equipment and excellence in standard of services have been deployed;
  • FMM’s contribution made HIA the Best Airport in Middle East and the 6th Best Airport worldwide.

    FMM skills and expertise will continue to support large and medium size facilities to reach a standard of excellence.

    We continuously welcome new team members to join our organization and be part of our exciting journey.

    The role

    As Custodial Shift Supervisor you will be rresponsible for wide supervision, monitoring and reporting all aspects of high quality service delivery to meet and exceed clients’ expectations and also in line with company’s strategic and service objectives.

  • Operational
  • Cleans assigned facilities and / or grounds for the purpose of maintaining a sanitary, safe and attractive environment.
  • Monitors building and informs other site personnel (e.g. such as head custodian and / or administrators) for the purpose of providing information and direction regarding activities, safety issues and / or proper maintenance of facilities and equipment.
  • Monitors custodial staff work for the purpose of ensuring that the site is suitable for safe operations, maintained in an attractive and clean condition, identifying necessary repairs to facilities and / or equipment, etc.
  • Monitors time records and absence records of custodial staff for the purpose of certifying the records for payroll.
  • Performs material handling tasks for the purpose of distributing materials to the appropriate parties within site.
  • Responds to immediate safety and / or operational concerns during scheduled work hours.
  • Secures facilities and grounds (e.g. doors, gates, alarms, lights, etc.) for the purpose of minimizing property damage, equipment loss and / or potential liability.
  • Supports other site maintenance staff for the purpose of completing site custodial activities.
  • Plans, organizes, supervises and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned goals and objectives;
  • participates in developing, implementing and evaluating work programs, plans, processes, systems and procedures to achieve program and goals, objectives and performance measures consistent with quality and service expectations.

  • Plans and evaluates the performance of assigned staff; establishes performance requirements and personal development targets;
  • regularly monitors performance and provides coaching for performance improvement and development goals.

  • Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
  • Organize, set priorities and exercise sound independent judgment within areas of responsibility.
  • Establish and maintain effective working relationships management, staff, contractors, vendors, suppliers and others encountered in the course of work.
  • Motivating and encouraging staff to work efficiently and achieve a high standard of work.
  • Provide routine toolbox training to ensure that staff employs fit for purpose methods, equipment and consumables to deliver the required outcomes.
  • Management & Leadership

  • Attends unit meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform job functions.
  • Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the facility.
  • Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving service expectations;
  • provides leadership and participates in programs and activities that promote a positive employee relations environment.

  • Prepare clear, concise and comprehensive correspondence, reports and other written materials.
  • Skills & experience

  • Minimum certification in cleaning (NSRS) or the equivalent.
  • Diploma or Associate Degree or equivalent , preferred in Hotel Management
  • Minimum of three (3) years’ experience in a similar position & capacity.
  • Good knowledge of BICS (British Institute for Cleaning Science) cleaning standard.
  • Internal :

    Coordinator, Team Leader, Janitor

    External : Client

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