Online Customer Service REP Required
Dragonmart168
Doha, Qatar
منذ 3 ساعات
source : 1 Qatar Jobs

Responsibilities :

Respond to customers via email, Whats App and online chat boxes.

Recording the details of customer information, inquiries, comments and complaints, as well as the actions taken to resolve any issues.

Answer incoming phone calls

  • Provide information about company products or services; take or cancel orders; collect deposits, payments or make billing arrangements;
  • refer unresolved grievances to the proper company departmental specialist; and provide refunds, bill adjustments or exchanges.

    Contributes to team effort by accomplishing related results as needed.

    Maintaining a positive, empathetic and professional attitude toward customers always.

    Acknowledging and resolving customer complaints.

    Knowing our products inside and out so that you can answer questions.

    Processing orders, forms, applications, and requests.

    Communicating and coordinating with colleagues as necessary.

    Providing feedback on the efficiency of the customer service process.

    Managing a customer service representative.

    Ensure customer satisfaction and provide professional customer support.

    Others

    Accommodation and transportation provided.

    Working hour 9 : 00 to 13 : 00 and 16 : 00 to 22 : 00 with one day off per week

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