IT Application Support
Salam Technology
Doha Qatar
منذ 5 يوم
source : HireeJobsGulf

Provide a comprehensive finding and improvement recommendation report covered the ITSM overall and individual process Develop process improvement plan design and implementation plan Design knowledge capacity continuity SLM release and CSI processes Process design must include all process elements such as Policy Procedure KPI s Metrics Roles Responsibilities RACI Reporting and Training material etc Service Level Management Process design will include defining and developing the Service level agreements OLA s and Underpinning Contracts UC s for all IT services Conduct process design workshops and presentations Improve existing ITSM processes policy and procedures Provide knowledge transfer sessions to all processes practitioners Provide input and customization recommendation to ITSM tool implementation project Work with management system team to align the developed processes and procedures with the corporate standard Provide implementation progress report Certifications required Bachelors Degree in Computer Science or related fields ITI v3 11 Expert Certification ITIL v3 11 Practitioner Certification Project Management Skills

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