Intake and Outreach Specialist - Veteran & Supportive Services
Volunteers of America Colorado
Veteran Service Center
منذ 5 يوم


Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives.

Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year.

VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs.

Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

Job Summary

The Intake and Outreach Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program.

Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins.

Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program.

Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.

Essential Duties and Responsibilities

  • Receives and assesses calls for service and conducts intake process : screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
  • Refers ineligible applicants to other organizations / programs which would best serve the applicant’s needs.
  • Maintains and updates a database of active community supports for the purpose of linking low income and / or homeless veteran households with available community resources.
  • Acts as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.
  • Connects SSVF with new community partners for the purpose of offering supportive services to veteran households
  • Conducts street outreach to inform eligible clients of services provided and conducts off-site screening with clients when needed
  • Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and / or potential SSVF program participants.
  • Attends community events and meetings as a representative of Volunteers of America.
  • Provides administrative and programmatic support services for client service teams.
  • Documents all outreach and eligibility screening activities through paper and electronic logs.
  • Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.
  • Performs other duties as assigned.
  • Requirements

  • Associate’s degree in communication, human services, administration, or related fields.
  • Must possess a Colorado driver’s license and state-mandated automobile insurance.
  • Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
  • Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
  • Proficient computer skills, to include proficiency with the following : Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
  • communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive);
  • and project management software (Asana)

  • Proficient with Windows operating system.
  • Position Type / Hours

    M-F 8AM-PM

    Position Salary Range :

    Starting Pay : Based on experience

    Based on experience

    Benefit eligibility is based on job type / status

    Paid Time Off

    Volunteer / Wellness Day

    Tuition Assistance

    Pension and 403b Retirement Plan

    Health, Dental, Vision, Pet Insurances

    Life Insurance (Including Accidental Death & Dismemberment)

    Accident Insurance

    Short Term & Long Term Disability

    Employee Assistance / Work Life Balance Program

    Employee Discount Program

    LifeLock with Norton

    Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

    Volunteers of America is an EEO / AA Employer

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