Guest Experience Experts Concierge Agent Delta Hotels City Center Doha
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha, QA
منذ 2 يوم
source : HireeJobsGulf

Job Number 22100979 Job Category Rooms Guest Services Operations Location Delta Hotels City Center Doha Umm Arsaan Street Doha Qatar Qatar VIEW ON MAP Brand Delta Hotels Resorts Schedule FullTime Relocation N Position Type NonManagement Located Remotely N With our diverse portfolio of locations you ll find Delta Hotels in worldrenowned cities and prestigious resorts across Canada Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey thats right for you With more than 1100 managed properties and 19 brands youll find Marriott International in your neighborhood and in more than 74 countries across the globe Find Your World at Delta Hotels POSITION SUMMARY Respond to guest requests for special arrangements or services e g transportation reservations dry cleaning by making arrangements or identifying appropriate providers Respond to special requests from guests with unique needs and follow up to ensure satisfaction Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities Answer record and process all guest calls messages requests questions or concerns Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Review shift logs daily memo books and document pertinent information in logbooks Monitor club lounge for seating availability service safety and wellbeing of guests Report accidents injuries and unsafe work conditions to manager and complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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