Collections Associate
Bershaw Consultancy
Qatar,Doha,Doha
منذ 6 يوم
source : drjobs.ae

Essential Duties andResponsibilities

  • Contact delinquentcustomers to obtain payment commitments.
  • Identify, evaluate, and resolve reasons fordelinquency.
  • Record all collection efforts viathe collection system.
  • Mentor other CollectionRepresentatives.
  • Train new employees oncollections within their unit / level of collections.
  • Review daily reports to identify job performance month todate and task completion.
  • Ensures completionof all projects and / or additional assignments assigned tothem.
  • Recommend additional actions withManagement assistance on delinquent accounts.
  • Escalate calls and / or problem accounts to supervisor,repression, legal or collectionagencies as appropriate.
  • Conduct research and access credit bureau information,folders, bank statements,applications and third-party vendorservices to assist in interpreting data, perfectcustomer contactand make strategic actionable decisions.
  • Execute department strategy plan to collect delinquentaccounts.
  • Acts as a liaison between the bankand its Affiliates, ensuring that policy and proceduresarefollowed.
  • Skip trace accounts whenapplicable.
  • Perform any other dutiesassigned.
  • QUALIFICATIONS :

  • Minimum knowledge, skills and abilitiesrequired
  • High School diploma or equivalentrequired. College degree preferred.
  • BPOexperience is an advantage
  • Demonstratedability to work in a team environment.
  • Excellent verbal and written communicationskills.
  • Strong problem solving andorganizational skills.
  • Experience in Microsoftproducts, such as Word, Excel, PowerPoint, and Outlook.
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