Technology Support Engineer
Iminds Consulitng FZC
Doha Qatar
منذ 1 يوم
source : HireeJobsGulf

1 Perform review and confirm preventive maintenance performed for critical systems to avoid On air output service interruption2 Setup configure maintain user s accounts and passwords functional accounts distribution groups etc 3 Prepare write knowledge base articles and other documentations4 Provide immediate support for urgent calls and critical areas on Air and web online users Galleries Presenters Studios withminimal service interruption 5 Setup and maintain critical IT devices used by field journalists and external bureaus Reporters Cameramen presenters etc toensure business continuity and provide support remotely when required6 Respond to end user Incidents and Requests Calls E mails and ESS and ensure all calls are logged updated and closedaccurately as per agreed Service Operational Level Agreements SLAs OLAs 7 Coordinate with vendors for repairing faulty IT equipment and ensure critical On Air devices are replaced and fixed on timelymanner 8 Manage and participate in projects related to the section as needed

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