Updating Concept Evolution accurately and appropriately with feedback from site management and staff.
Ensure the reactive calls are attended in proper time frame as per the job priority and the job cards are submitted in proper time.
Ensure FM Contractors identify resource needs, resource plans and assign individual responsibilities against Planned Preventive Maintenance (PPM) and service plans.
Provide compliance and non-compliance status updates via CAFM system on FM Contractors performance on a weekly / monthly and as required basis.
Handle customer complaints regarding breakdown issues such as MEP, Civil, Security, Cleaning, ELV Systems, Porterage, etc.
Coordinating with the in-house and external technical support team for the outstanding / new complaints.
Design and generate reports on FM performance and KPI’s.
Manage day-to-day operational aspects of FM Contractors responsibilities via CAFM system and ensure compliance with Key Performance Indicators (KPI’s) including response and resolution times.