Facilities Help Desk Assistant (CAFM)
Darwish Interserve
New Salata, Doha, Qatar
منذ 1 يوم
  • Updating Concept Evolution accurately and appropriately with feedback from site management and staff.
  • Ensure the reactive calls are attended in proper time frame as per the job priority and the job cards are submitted in proper time.
  • Ensure FM Contractors identify resource needs, resource plans and assign individual responsibilities against Planned Preventive Maintenance (PPM) and service plans.
  • Provide compliance and non-compliance status updates via CAFM system on FM Contractors performance on a weekly / monthly and as required basis.
  • Handle customer complaints regarding breakdown issues such as MEP, Civil, Security, Cleaning, ELV Systems, Porterage, etc.
  • Coordinating with the in-house and external technical support team for the outstanding / new complaints.
  • Design and generate reports on FM performance and KPI’s.
  • Manage day-to-day operational aspects of FM Contractors responsibilities via CAFM system and ensure compliance with Key Performance Indicators (KPI’s) including response and resolution times.
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