Customer Relations Specialist
Swayra
Doha Qatar
منذ 1 يوم
source : HireeJobsGulf

Would you like to be a part of a company that lets you be your own person and help you grow We are looking for a very passionate individual who can work independently and also act as the perfect focal point for our creative team Job Objective You will primarily be the first point of contact for our clients You will provide assistance with all day to day client enquiries and provide the appropriate solution through phone calls emails social media channels etc Roles and Responsibilities You must be interactive customer service oriented with warm cheerful and expressive personality Develop strong and trusted relationship with customers through timely and accurate communications through email phone and social media channels Identify common problems and escalate them to management along with possible suggestions for improvement wherever possible Manage high volume of customer calls messages and emails to ensure excellent customer service and satisfaction Maintain and update documents related to customer accounts and business reports Resolve customer issues in accurate and timely manner Generate sales lead that lead to new customers Coordinate calls meetings and communications between management and customers Evaluate and enhance current trade shows conventions sales and other marketing events to develop new opportunities and practices Assist technical and marketing teams in developing marketing materials and plans Coordinate with Swayra team to revise pricing and sales incentive plan to achieve marketing goals Assist in developing sales and marketing initiatives Work with Swayra team to identify opportunities for new markets and growth Able to work flexible working hours Educational Qualification High School and Above About Swayra Founded in 2020 Swayra is a luxury jewellery brand based in Doha that works with local talent artists and craftspersons to truly tap into the country s unexplored wealth of talent We believe in the vision for Qatar 2030 and aspire to contribute significantly to this economic vision We work in a diverse multicultural environment and believe that each and every person can bring in their passion and ideas to create extraordinary experience for our customers

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