Customer Relationship Manager
منذ 11 يوم
source : تنقيب - TanQeeb
  • The role holder is responsible for receiving and processing customer queries and complaints and initiating further action to resolve their issues
  • The role holder is also responsible for following up with concerned departments until and unless the customer issue has been completely resolved
  • Liaise with internal and external stakeholders
  • Maintain good relationships with clients so that the business can maximize the value of those relationships
  • Identify key contacts at potential client companies to establish and foster a relationship
  • Participate in one-on-one meetings with clients to explain services to guide their choices
  • Understand the problems and challenges of clients and identify ways the business could better address those needs
  • Monitor and assess activities of our competitors to proactively satisfy and retain our clients
  • Processes customer requests / complaints received via phones, e-mails and fax
  • Utilizes an effective approach to handle special telephonic work activities such as call transfers, receiving messages on others behalf, call backs, interruptions and unintentional disconnects
  • Ensures that customers receive a satisfactory response
  • Maintains detailed log of customer complaints / requests within the system in order to drive appropriate action and follows up with the customer periodically
  • Updates customer records / database with details of the customers inquiry and the response conveyed to the customers
  • Ensures timelines and commitments to the customers on a regular basis
  • Displays flexibility in terms of work shifts and timings, as per work floor requirements
  • Works in cooperation with Quality Assurance and Continual Improvement department on securing and maintaining the ISO 9002 certification
  • Provide excellent service in order to maintain a positive reputation for the business
  • Set revenue targets and then develop and execute a strategy to meet those and deliver upon same
  • Outgoing and customer-oriented attitude
  • Step 2
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