We are hiring a Service Management Lead for one of our clients in Doha Candidates who have the required qualification and good experience may apply Can join immediately RequirementsBachelor degree in Computer Science Management Information Systems or equivalent Relevant IT certifications will be an advantage Minimum 10 years of experience in leading IT Service Management team including end user IT services such as desktop laptop hardware and operating system collaboration tools such as email client MS Teams etc Printers Scanners Hands on experience to perform remote troubleshooting Experience in managing high volume of customer service Overarching broad based IT Knowledge across the whole domain Proficient in quality processes and best practices Broad understanding of emerging technologies and market needs within IT Service Desk domain Experience of working in a customer service environment Analytical and problemsolving skills Experience of working in the region and knowledge of local culture will be an added benefit High attention to detail and accuracy Flexibility and a related ability to work autonomously