Customer Service
External Job Pull
منذ 2 يوم
source :
  • CUSTOMER SERVICE The Customer ServiceRepresentative attracts potential customers by answering productand service questions;
  • suggesting information about other productsand services. Process orders, prepare correspondences and fulfilcustomer needs to ensure customer satisfaction.

    Requires a highschool diploma or equivalent and 0-3 years of experience in thefield or in a related area. Has knowledge of commonly-usedconcepts, practices and procedures within a particular field.

    Relyon instructions and pre-established guidelines to perform thefunctions of the job. Works under immediate supervision.

    Primaryjob functions do not typically require exercising independentjudgement. Typically reports to a supervisor or manager.

    The targetis to ensure excellent service standards and maintain high customersatisfaction. Jobfunctions : · Open and maintain customer accounts by recording accountinformation.

  • Resolve product or service problems by clarifying thecustomer's complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensureresolution.· Maintain financial accounts by processing customeradjustments· Recommend potential products or services to management bycollecting customer information and analysing customerneeds.

  • Prepare product or service reports by collecting and analysingcustomerinformation.· Contribute to team effort by accomplishing related results asneeded.
  • Manage large amounts of incomingcalls.· Generate salesleads.· Identify and assess customers' needs to achievesatisfaction.
  • Build sustainable relationships of trust through open andinteractivecommunication.· Provide accurate, valid and complete information by using the rightmethods / tools.
  • Meet personal / team sales targets and call handlingquotas.· Handle complaints, provide appropriate solutions and alternativeswithin the time limits and follow up to ensureresolution.
  • Keep records of customer interactions, process customer accountsand filedocuments.· Follow communication procedures, guidelines andpolicies.
  • Go the extra mile to engagecustomers.· Resolve customer complaints via phone, email, mail or socialmedia.· Use telephones to reach out to customers and verify accountinformation.
  • Greet customers warmly and ascertain problem or reason forcalling.· Cancel or upgradeaccounts.· Assist with placement of orders, refunds, orexchanges.
  • Advise on companyinformation.· Take payment information and other pertinent information such asaddresses and phonenumbers.
  • Place or cancelorders.· Answer questions about warranties or terms ofsale.· Act as the companygatekeeper.· Suggest solutions when a productmalfunctions.
  • Handle productrecalls.· Attempt to persuade customer to reconsidercancellation.· Inform customer of deals andpromotions.
  • Sell products andservices.· Utilise computer technology to handle high callvolumes.· Work with customer service manager to ensure proper customerservice is beingdelivered.
  • Close out or open callrecords.· Compile reports on overall customersatisfaction.· Read fromscripts.· Handle changes in policies orrenewals.
  • Resolve customer complaints via phone, email, mail or socialmedia. Requirements : · Proven customer supportexperience· Track record of over-achievingquota· Strong phone contact handling skills and activelistening· Familiar with CRM systems andpractices· Customer orientation and ability to adapt / respond to differenttypes ofcharacters· Excellent communication and presentationskills· Ability to multi-task, prioritise and manage timeeffectively· High school diploma or equivalent;
  • college degreepreferred Skills · CustomerService· ProductKnowledge· QualityFocus· MarketKnowledge· DocumentationSkills· ListeningSkills· PhoneSkills· ResolvingConflict· Multitask· Patience· Negotiation· PositiveAttitude· Attention toDetail· PeopleOriented· Analysis· ProblemSolving· OrganisationalSkills· Adaptability· Ability to Work UnderPressure· Computer Skills

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    بريدي الالكتروني
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