Oversee accuracy of room blocks,reservations, and group market codes. Communicate company valuesand / or culture to new employees.
Review and implement newReservations procedures. Process all reservation requests, changes,and cancellations received by phone, fax, or mail.
Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers.
Accommodate anddocument special requests. Answer questions about propertyfacilities / services and room accommodations. Follow salestechniques to maximize revenue.
Input and access data inreservation system. Respond to any challenges found foraccommodating rooming requests. Set-up proper billing accountsaccording to Accounting policies.