Customer Service Representative (Inbound contact center)
Vistas Global
Doha
منذ 14 يوم

Job Role :

Provide first class customer service on the telephone by answering all calls in a professional manner and resolving queries to the satisfaction of the customer.

Key Responsibilities :

  • Ensure each call is answered in an accurate & professional manner.
  • Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
  • Maintain statistics on all calls received and pass this information through the system
  • Notify Supervisor and Team Leader of all complaints relating to services, products and delivery
  • Channels immediately.
  • Adhere to the roster and be flexible on shift duties including weekends & holidays
  • Key Performance Indicators :

  • ACD talk time / Occupancy
  • Calls answered within the set threshold
  • Product knowledge & customer service
  • Customer satisfaction rate (Monitoring & Coaching)
  • IVR C-SAT scores
  • Requirement :

  • Banking Call Center experience is a must
  • Bilingual (Arabic and English speaker)
  • قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    واصل
    استمارة الطلب