Marsa Malaz Kempinski, The Pearl Doha
Marsa Malaz Kempinski, The Pearl Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.
Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms including 69 suites, two Presidential suites and two Royal suites.
Assistant IT Manager
The Assistant IT Manager is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to : networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems;
and network security and compliance.
Key Responsibilities :
Ensure all Corporate IT related policies and procedures are implemented and audit is being carried out
Solve technical or operational problems as reported by the users
Ensure that all equipment is in proper working order and application performance is optimized
Ensure that all 24 / 7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time
Ensure that backups are performed and checked on a regular basis
Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law
Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems
Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
Update all computer systems with the latest security patches to minimize internal and external access security risks
In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies
Coordinate the installation of all new applications or upgrades of existing applications
Implement all corporate IT related policies and procedures, carry out an annual self audit
Provide advice to better expedite access and improve the use of information in the Hotel
Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management
Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel
Desired Skills & Qualifications :
Diploma / Degree in Computer Networking
Experience with Hotel systems configuration and administration and working knowledge in service industry operations
Minimum of 2 years experience in a similar size 5 star property in a similar capacity is preferred
Computer literacy adapted to the field of training : Windows XP, Windows 7 / 8 , Windows 2003 / 2008 Micros-Fidelio Property Management System Micros Point of Sales Email systems, Google Apps for Business preferred Other hotel applications Operating Systems skills Guest Facing Technologies Telephony and Communication solutions Cloud technologies Security and PCI compliance understanding
Job Level : Staff