What You'll Do
Monitoring daily operations, including server hardware, software, and operating systems
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes
Coordinating technology installations, upgrades, and maintenance
Selecting and purchasing new and replacement hardware and software, when necessary
Maintaining quality service by establishing and enforcing organizational standards
Developing and implementing IT policy and best practice guides for the organisation
Conducting regular system audits
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Managing resources and capacity of direct reports
Ensuring Users are supported according to ITs SLA and KPIs are met using ITs Ticket System
Managing the User and Laptop life cycle in their respective country
Working closely with peers across the organization to enhance the IT service organization
Working with peers across departments to identify improvements and opportunities and navigate the business to IT powered solutions
Managing the local Systems IT Budget.
What Are We Looking For
Bachelor’s degree in information technology, computer science, software engineering, or a related field
Proven experience in a similar role
Experience with computer systems and networks including hardware and software installation, upgrade, and management
Multi-tasking and time-management skills, with the ability to prioritise tasks
Highly organized and detail-oriented
Thrives in a fast-paced environment
Recruitment Process and Timeline First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better.
If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation).
Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.
Benefits - Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself- You’ll have access to LinkedIn Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge.
You'll be involved in customized workshops run by Kitopi Academy - You’ll have a chance to work in an international, diverse, and inclusive environment- You’ll be part of one of the most caring communities out there.
Finding a chance to become a shareowner with our ESOP plan- Free and unlimited access to a nutritionist because we care about you- No Dress Code!- Extended maternity and parental leave- The infamous team activities and social events are bursting with fun- Inclusive Private Health Insurance- Up to 50% discount from Kitopi brands- 30 calendar days annual leave- Work from anywhere policy So, what does it really mean to work at Kitopi?
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day.
Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians.
We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate.
Please apply if you see a position that makes your heart skip a beat and help us build a company where we're all proud to work for.
Along with offices in all the markets we operate in, we also believe in a work from anywhere policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.