Front Desk Supervisor Element City Center Doha
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
منذ 3 يوم
source : HireeJobsGulf

Job Number 22095392 Job Category Rooms Guest Services Operations Location Element City Center Doha Shamia Street Doha Qatar Qatar VIEW ON MAP Schedule FullTime Located Remotely N Relocation N Position Type NonManagement POSITION SUMMARY Assist staff with expediting problem payments e g problems processing credit card Follow up with guest regarding satisfaction with guestrelated issues Process all guest checkins by confirming reservations assigning room and issuing and activating room key Process all payment types such as room charges cash checks debit or credit Set up accurate accounts for each guest upon checkin i e sharewiths separate room tax incidentals comp Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations Block rooms in the computer and identify designated requirements and requests Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Coordinate with Housekeeping to track readiness of rooms for checkin Review shift logs daily memo books and document pertinent information in logbooks Count bank at the beginning and end of shift Balance and drop receipts according to Accounting specifications Assist management in hiring training scheduling evaluating counseling disciplining motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Report accidents injuries and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Anticipate and address guests service needs Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Element we believe that travelers deserve more than a place to stay They need a place to thrive where they can start every day fresh focused feeling alive Whether they re stopping by for a few days or settling in for a few weeks time away from home shouldn t mean time away from life Our travelers recognize and appreciate our approachable multidimensional staff and we are energized by helping them find their own space in Element We help our guests live life away as they do at home no matter how long they stay If you re an active optimist who doesn t second guess connecting with likeminded guests and creating a balanced space for yourself and those around you we invite you to explore career opportunities with Element

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