Main Responsibilities (This is not a complete list)
Manage, guide and motivate team members to deliver unit objectives, ensure they work safely and comply with all l policies, procedures and regulations.
Provide technical expertise to Section Head on programme of works to sustain and improve levels of service to customers and other stakeholders.
Support and liaise with other RMD Sections for successful delivery of Roads Management Centre unit outcomes
Identify & develop studies and recommend procedures and practices to improve operational efficiency of Road Management Center.
Ensure that all people, processes, procedures and systems relating to the RMC are suitable and adequate and that agreed processes and procedures followed.
Work in conjunction with the RMC Procedures and Processes Manager in order to ensure best practice, accuracy of reporting and information, and continuous improvement of RMC services.
Ensure that a proactive and integrated service is being delivered at all times and by all teams through close working with staff.
Support the Supervisor in managing the escalated event or Incident.
Provide on-call support when not on duty and will be available 24 / 7 to support major and critical incidents whenever they might occur.
Escalate appropriate issues and risks to the Network Operations Manager.
Work with Incident Support contractors and their teams, Zone Framework contractors, Customer Service, Drainage Control Room Operations Managers and Road Corridor Management Office teams in support of safety and effective roads network operations and management.
Support the management of incidents outside of normal hours. This includes mobilising and leading Silver Command incidents.
Oversee RMC Supervisors and ensure that they are experienced and fully informed, and available to deputise in the RMC Managers absence.
Work with operational partners and stakeholders such as the MOI and Emergency Services. Work to encourage information sharing between parties, thus promoting delivery of up to date and accurate information about current and future operational conditions.
Attend meetings to discuss policy and best practice. Promoting knowledge and resource sharing with stakeholders and across functions in order to support policies.
Hold regular performance meetings to engage staff and contractors with changes taking place and ensure relevant business performance information and expectations are shared
Ensure adherence to Quality, Health and Safety and Environment Policy and Procedures within the workplace and comply with any new work instructions
Perform Other Duties / Tasks As Required
Education & Experience
Bachelor Degree or higher-level qualification in Engineering in a relevant subject.
Education qualification obtained from North America, West Europe, Australia
Holder of Chartered Membership in relevant discipline would be an advantage
Holder of current / valid Qatar Driving License
Minimum Of 15 Years Secretarial / administration Experience
Experience in diary management and managing multiple tasks / activities preferred
Experience In Microsoft Office Packages Preferred
Knowledge and experience of correspondence tracking systems preferred
Ability to communicate verbally and in writing in English is essential
Ability to communicate verbally and in writing in Arabic would be an advantage