Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.Develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings / meeting’s and pass on all information to team-members. Qualifications Degree in Hospitality Management or similarWork experience in Middle East in a 4-5 star hotelsWork experience in supervisory roles in Front OfficeExcellent command of English language (both oral and written).
Arabic language will be an advantageKnowledge of the OPERA PMS systemHighly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
Must be able to work well under pressure in a fast paced and constantly changing environment. Videos To Watch