leading boutique day spa is in need of a Female Spa Manager.Roles and Responsibilities : · Overseas all aspects of the operations of spa, wellness, and beauty.
Manage, train and evaluate staff of the branch and ensure they follow business conduct and ethics, policies and procedures.
Maintain confidentiality for all guests and colleagues at all times.· Interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel.
Ensure all areas of the spa are kept clean and well maintained at all times.· Ensure compliance with all legislation governing the operation of a Spa facility.
Conduct proper inventories of all operating spa equipment· implement activities to maximize the revenue of spa including promotions, offerings, products and cross-selling as well as increasing customer base· Ensure stocks and inventory are adequate at all times and their input / output on the system· Monitor all aspects of reception, including cash in / out, system input-output, an update of client base, registered receipts, logs, incentives, scheduling of staff, etc.
Responsible for identifying spa staff training needs and implementing them on a regular basis· Check spa equipment to ensure proper functioning and coordinate facility schedules to maximize usage and efficiency.
Conducting staff appraisals on monthly, quarterly and yearly basis depending on their performance.· Prepare reports of all aspects including staff sales reports, incidents reports, staff monthly incentive reports, evaluation reports, and other reports.
Job Requirements : - Strong foundation in managerial skills.- Strong leadership and Interpersonal and communications skills.
Excellent customer service skills.- Knowledge of spa, wellness, beauty, different treatments are an asset.- Strong working knowledge in MS Office Suite.
Fluent in English and preferably Arabic speaker.Job Type : PermanentExperience : Management : 1 year (Preferred)