We are looking for CRM Specialists who will be responsible for the design, implementation, and support of the CRM strategy.
The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions.
The main area of focus however is to support and make best-practices recommendations to all teams which use the CRM solution.
Additionally, in this role, one would need to collaborate with business areas to gather and document new and existing requirements while providing recommendations and suggestions for solutions.
CRM specialists should be skilled in marketing as well as in the IT field. They would need to understand the software, should be able to run complicated data sets, and discern meanings from the same.
Their marketing skills would come to the forefront since they need to help the marketing teams tweak and hone multifaceted communications programs designed to drive sales.
This role will also support and assist with end -user training and coordinate the implementation of these services for the business.
Oversee CRM data governance which will include :
Proven work experience as a CRM Technical expertise with CRM and analytical systems Knowledge of online marketing methods and best practices Bachelor’s degree in an analytical field (Maths, Economics, Engineering, Statistics, etc) Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management Strong mathematical skills to analyze reports and work with large data sets Attention to detail, to manage the integrity of the CRM data Commercial awareness to understand the target market and design campaigns accordingly Strong communication skills along with a customer-oriented attitude Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.