Telephone Supervisors
Amaken
Doha, Qatar
منذ 5 يوم
source : drjobs.ae
  • Hiring, training, and preparingcall center representatives to respond to customer questions andcomplaints and troubleshoot problems with services orproducts.
  • Ensuring agents understand andcomply with all call center objectives, performance standards, andpolicies.
  • Answering agent questions regardingbest practices or difficult calls.
  • Identifyingoperational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providinglearning or coaching opportunities, and taking corrective action,if necessary.
  • Preparing reports and analyzingdata to assist management as they determine call centergoals.
  • Working with other supervisors andmanagement team members to support agents and maximize customersatisfaction.
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