System Analyst
VAM SYSTEMS
Qatar
منذ 3 يوم

Education : Bachelors Degree

Experience : 5 - 10 Years

Skills :

  • Contribute directly to developing strategies in improving quality of system
  • Participate in review of deliverables with other units and ensure quality deliverable of system
  • Prepare management report and analysis on end user satisfaction / feedback, service performance and system related issues.
  • Participate in initiatives for improving user satisfaction and service delivery
  • Participate in ITIL based service Management Processes
  • Detailed documentation of application systems, start / stop, backup / restore, DR setup / switchover procedures, service processes and updating of documentation
  • Responsibilities :

  • Provide efficient 1st level support to various debit / credit card management, authorization, settlement and reconciliation systems.
  • Take ownership of issues raised by users directly or via other channels.
  • Ensure that these are responded to, and to resolve it or redirect it according to internal teams via escalation procedure.
  • Advise other teams within IT on knowledge gathered from the investigation of an issue.
  • Collaborate with other teams to ensure that issues are resolved and closed (within SLA) with proper problem analysis, fixing, testing and releases of fixes
  • Provide requested statistics gathered from incident / change management system for refinement in problem / change management
  • Take complete ownership in tracking and resolving incidents / issues / changes assigned.
  • Monitor the service levels provided by vendors and internal service units for maintenance work and to ensure that these are followed-up and tracked.
  • To be the point of contact for business users relating to services provided by IT application support
  • Ensure total comfort level and relationship management with users through effective communication, commitment management, technical value additions and leadership
  • Organize periodic review meetings with users and other stakeholders
  • Manage vendors, users and other IT departments throughout the escalation cycle
  • Description :

  • Bachelor / Master's degree in IT, Computer Engineering or Financial studies with IT background
  • Minimum 5-7 years working experience
  • Good functional knowledge of debit / credit card applications and support processes. Thorough working knowledge in any end to end debit / credit card managements system (issuing, acquiring, settlement, reconciliation, EMV and other regulatory compliance)
  • Experience in functional / technical leadership
  • Experience in dealing and managing external vendors and business users
  • Self-motivated and ability to work independently. Ability to sustain and persevere in pressurized environment
  • Ability to demonstrate strategic thinking, problem / requirement analysis, planning and effective proposals for issue resolution or business change requirement
  • Strong presentation and influencing skills. Good track record in delivering end user support (relationship management) in past experiences
  • Knowledge of relevant IT development tools and databases C, C++, 4GL, SQL, Oracle, Informix etc
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