The role of Programme Management Office (PMO) Support Analyst is to support the Programme Management Team including : tracking status of programme deliverables and milestones;
supporting the adoption of the project lifecycle and deliverables; programme level risk and issue co-ordination; monitoring the status of projects transitioning into normal service;
coordination of the regular project and programme level reporting cycles; co-ordination of project Governance arrangements, Post Project Reviews, Programme level workshops.
The PMO Support Analyst also provides programme support : ensuring project plans and project documentation are complete and up-
to-date, provide regular project status updates, help acquire the necessary resources and skills, and contribute to the delivery of business systems to meet identified business requirements.
Accountabilities, Competencies & KPIs :
Governance & Control
Develop and maintain the project library, filing, recording and reporting systems. Ensuring it accurately reflects the current status of the delivery
Ensurethe agreed project management methods, standards, processes, quality criteria and KPI measurements are maintained throughout the project lifecycle.
Implement the change control process across all projects and portfolios.
Carry out internal assurance review processes as required.
Plan and prepare for external reviews as part of the TSS Project Gate Assurance process.
Drive the implementation and adoption of new processes / standards that may be requested from the TSS PMO Management team.
Identify opportunities and drive continuous improvement initiatives
Programme Management Support
Provide best practice guidance / advice, in the form of templates, presentations, mentoring and communications to the project team(s)
Assist the Programme Managers in the production and maintenance of projectplans.
Co-ordinate the production of all reports and produce summary reports.
Maintain records of project costs and escalate risks and issues.
Track and maintain records of resource consumption, and forecast usage throughout the life of the programme, and publish regular updates aspart of the reporting process.
Manage the benefits register, ensuring that all benefits are planned, monitored and benefits realisation is tracked.
Monitor project risks and achievement of milestones.
Maintain risk and issue logs and change control records.
Support implementation of the quality plans, including any processes and templates, across all projects
Manage programme level Lessons Learned repository; attend Post Project Review meetings to identify key areas of improvement to be captured into the Lessons Learnt repository
Develop and support effectivecommunication mechanisms between the programme and work stream teams.
Carry out required research to support the programmes and work streams,
Undertake any other administrative tasks as specified by the Programme Manager.
experience, at least 2 years in a large corporate,liaising with stakeholders globally. Preferably, someone who has some best practice experience they can bring to the team.
Very proactive, efficient and thorough, can speak up when necessary to ensure risks aren’toverlooked etc.
Intermediate level / excellent skills on MS Excel, Word and PowerPoint
Can read and interpret data in MS Project. Update basic data
Ability to learn new tools e.g. MS SharePoint
Experience of working on projects that span multi-disciplinary areas of differing size and complexity to meet business Expectations and deliver results.
Self-motivated individual with good organizational, influencing, interpersonal and communication skills
Confident and able to liaise and influence at all levels within Vodafone and / or relevant customer organizations
Excellent organization and prioritization skills with demonstrableexperience of the production of plans
Understanding and experience of working in a telecommunications environment across International boundaries,
Prince 2 or certification achieved in recognized project management methodology
Project Budget Management / Cost awareness is a plus
Fluent in English