Perform all check-in andcheck-out tasks
Manage online and phonereservations
Inform customers about paymentmethods and verify their credit card data
Register guests collecting necessary information (likecontact details and exact dates of their stay)
Welcome guests upon their arrival and assignrooms
Provide information about our hotel,available rooms, rates and amenities
Respondto clients’ complaints in a timely and professionalmanner
Liaise with our housekeeping staff toensure all rooms are clean, tidy and fully-furnished to accommodateguests’ needs
Confirm groupreservations and arrange personalized services for VIP customersand event attendees, like wedding guests
Upsell additional facilities and services, whenappropriate
Maintain updated records ofbookings and payments
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