Director of Sales
Wyndham Hotels & Resorts
Doha, QA
منذ 7 ساعات

Job Summary

The Director of Sales (in conjunction with the Sales Team) conducts all day-to-day activities related to the sales function with a focus on building long-

term, value-based customer relationships that enable achievement of property sales objectives. Achieves key performance objectives.

General Requirements

  • Work with the Area / Outbound Sales Offices and the General Manager to ensure understanding of sales strategy and effective implementation of this strategy for the Hotel
  • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
  • Analyze market information by using sales systems and implement strategy to achieve property's financial room and catering goals
  • Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information.
  • Compile and / or direct the preparation of Actively participate and complete the preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget
  • Fundamental Requirements

  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event
  • Develop and manage relationships with key stakeholders, both internal and external
  • Works collaboratively with off-property sales channels (e.g., OSO, ASO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicate.
  • Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with OSO / ASO Managers and customers
  • Human Resources

  • Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal / PDP), associate development and motivation, counselling / disciplinary issues.
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and / or grievances
  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
  • i.e. AES, Success Matters, Probation reviews etc.

  • Ensure that the administration of the 3-month / 5 month review (where applicable) process in the operational departments and ensure that follow-
  • up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties

    Communication

  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted weekly documented 121’s with all direct reports
  • Share all relevant information with GM in weekly 121’s
  • Monthly HOD Meeting
  • Weekly Exec Com Meeting
  • Quarterly all Hotel Meeting
  • Monthly Business Review Meeting
  • Finance

  • Prepare the expenses budget in conjunction with HOD’s
  • Ensure vacation, PH and lieu days are used to the needs of the business
  • Review with the DoF / DHR the payroll figures and challenge the HOD’s with regards to over spending and casual usage
  • Ensure that the payroll is submitted to HR on the agreed date
  • Management

  • Train and develop the team and provide support when required
  • Ensure all direct reports have an PDP to achieve their goals
  • Ensure that effective communication flow is maintained at all times
  • Actively participate in the community involvement projects and initiatives together with the hotel’s management team
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Education & Experience

  • At least 4+ years in a leading position in Sales department
  • Able to lead and manage a large team
  • Knowledgeable with all aspects of the Sales function
  • Familiarity with and knowledge of Qatar hospitality industry
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