The Director of Sales (in conjunction with the Sales Team) conducts all day-to-day activities related to the sales function with a focus on building long-
term, value-based customer relationships that enable achievement of property sales objectives. Achieves key performance objectives.
Work with the Area / Outbound Sales Offices and the General Manager to ensure understanding of sales strategy and effective implementation of this strategy for the Hotel
Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
Analyze market information by using sales systems and implement strategy to achieve property's financial room and catering goals
Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information.
Compile and / or direct the preparation of Actively participate and complete the preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event
Develop and manage relationships with key stakeholders, both internal and external
Works collaboratively with off-property sales channels (e.g., OSO, ASO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicate.
Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with OSO / ASO Managers and customers
Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal / PDP), associate development and motivation, counselling / disciplinary issues.
Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and / or grievances
Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
i.e. AES, Success Matters, Probation reviews etc.
Ensure that the administration of the 3-month / 5 month review (where applicable) process in the operational departments and ensure that follow-
up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
Conducted weekly documented 121’s with all direct reports
Share all relevant information with GM in weekly 121’s
Monthly HOD Meeting
Weekly Exec Com Meeting
Quarterly all Hotel Meeting
Monthly Business Review Meeting
Prepare the expenses budget in conjunction with HOD’s
Ensure vacation, PH and lieu days are used to the needs of the business
Review with the DoF / DHR the payroll figures and challenge the HOD’s with regards to over spending and casual usage
Ensure that the payroll is submitted to HR on the agreed date
Train and develop the team and provide support when required
Ensure all direct reports have an PDP to achieve their goals
Ensure that effective communication flow is maintained at all times
Actively participate in the community involvement projects and initiatives together with the hotel’s management team
Maintaining a business environment based on the Code of Conduct and Company Vision
Education & Experience
At least 4+ years in a leading position in Sales department
Able to lead and manage a large team
Knowledgeable with all aspects of the Sales function
Familiarity with and knowledge of Qatar hospitality industry
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