Doha Job Description Reports to the skipper. Takes part in all activities delegated by the skipper. Takes part in all tasks delegated by the Marine Hostess Supervisor.
Participates in all emergencies and drills. Responds to all emergencies and act as per given duties. Reports any unsafe activities to skipper.
Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
Ensure that all guests are greeted and receive a warm welcome. Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
Ask for supervisor or manager help in serious case. Be aware of all VIPs visiting or staying in the resort (check the daily Discovery every day.
Be aware of all hotel facilities, operating timing, and to promote the internal activities and events. Be updated with the latest administrative, organizational, operational or other changes and news.
To attend a daily briefing with the front office team to recapitulate the tasks and activities. Maintain an atmosphere of high morale and a happy working relationship among the team.
To report for the duty punctually wearing the uniform and the name tag.
Maintain a high standard of personal appearance and adhere to the hotel department appearance standard. Meet and greets arrival and departure guests and provide necessary assistance.
Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip. Coordinate with your team to ensure smooth transfer arrangements for guests Perform the checklist as required.
Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required. Participate in STCW courses or any other external training required by local or company regulations.
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