Senior iCare Analyst Reporting
Qatar Free Zones Authority (QFZA)
Qatar,Doha,Doha
منذ 3 يوم
source : drjobs.ae
  • Ensuring a consistently highlevel of service is always received by QFZ investors. This rolewill monitor, analyse and report on all data related to SLAs,response times and investor satisfaction
  • Escalate roadblocks to Director iCare to ensurefulfilment of investor needs.
  • Report on TATand status of customers tickets unattended / pending calls toDirector iCare.
  • Develop and monitor iCarestaff performance KPIs and implement continuous improvementinitiatives.
  • Identify any gaps or blockers inprocesses that result in delays for investors
  • Ensure customers tickets are closed as per KPIs andSLAs.
  • Using data management tools such asExcel to record and analyse data
  • Producingreports for review by a range of internal stakeholders
  • Ability to identify issues and potential problems beforethey are escalated
  • Strong project managementskill with the ability to manage multiple projectssimultaneously
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