QA QC Inspector Road Project
Brunel Energy
Doha - Qatar
منذ 2 يوم
source : HireeJobsGulf

Ensure all work under your responsibility is completed within the agreed KPI SLA Proactively progress updates for customers from Client squads teams and contractors Understand customer issues and requirements and process all Service Requests in a timely manner ensuring KPI SLA are met Escalate any potential workflow issues to the Customer Service Supervisor and or Engineer timeously Inspect the road facilities to ensure compliance with Client standard Carry out a Programme of planned and random inspections on customer sites and contractor sites to ensure all appropriate apparatus for example Grease Traps and Dewatering apparatus is being used and maintained appropriately Undertake survey for illegal nonapproved network activity and incorrect use of DNO M assets and take necessary steps within levels of authority to stop that activity for example effluent discharging Undertake all duties as required to ensure an effective monitoring programme is being carried out for example inspect premises and facilities witness regular sampling to ensure quality carry out random site audits Carry out additional site inspections related to repeat contacts identifying the cause and submitting detailed reports and photographs with proposed solutions to resolve the issue Record and report inspections and outcomes in appropriate format i e EAMS using correct systems procedures and processes Ensure customers are aware of best practice and assist them with any additional needs to resolve improve and ensure compliance Provide field based technical support when required Observe and feedback on progress of contractors in the field and pass information to the agreed PWA Engineer Represent the Authority confidently professionally and courteously on site when engaging with others operating on Client network Participate in an On Call escalation Rota to ensure response to customer complaints Incidents and Emergencies Provide reports as required to support the PWA Engineer to take the appropriate action Ensure adherence to Health and Safety Policy and Procedures and comply with all work instructions Capture necessary information from Client teams ensuring relevant Client systems are updated in a timely manner Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too Escalate customer issues where appropriate to ensure the best solutions for both the customer and Client Identify repeat contacts and ensure corrective action is taken to address and resolve the customer issue Liaise with stakeholders throughout Client where appropriate using various channels of communication to ensure customer needs are met Act as an ambassador for Client and deal with customers in a professional and courteous manner at all times Assist other colleagues where required and according to business needs

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