Responsible for the achievement of the agreed sales volume target and all other agreed qualitative targets as specified in the quarterly target agreement process.
Active Prospecting (Lead Generation); proactive and in cooperation with the CRM department
Lead follow-up / Sales Funnel process (in accordance with dealership guidelines) on both Auto line and Sales force
Prospect / Customer data transfer to CRM (data to be processed in CRM, Lead Management system); the dealership will ensure that all allocated prospects / customer remain with the dedicated Sales Consultant
Weekly update with Service departments on customer service activities; complaints
Supports the Brand Manager to achieve the Sales, profitability, lead generation and quality objectives.
Ensure a high and consistent level of communication between Aftersales, Marketing, Finance, CRM and the Brand Manager at the dealership concerning all Rolls-Royce sales activities.
Achievement of quantitative and qualitative sales targets
Prepare and carry out sales process as per defined dealership standards customer contact - need analysis (+subsequent Lead Management / Follow-
up process) - demo drive - negotiation - offer - contract - vehicle handover (delivery) - post-delivery follow-up - complaint management
Participate in all proposed and agreed training activities (e.g. Brand Behaviour, Product).
Carry out customer retention activities
Ensure and carry out customer complaint process (in accordance with dealership guidelines)
To conduct regular lost-sales analysis and deduction of counter measures to minimize lost sales
Ensure consistent data transfer (prospect, customer data) on both Sales force and Auto line including all updates to Brand Manager
To define sales training requirements and ensure providing proper coaching / training program.
In-depth experience in luxury retail (ideally luxury automotive retail)
Alternatively, in-depth experience in premium automotive retail
Perfect understanding of needs / requirements and handling of luxury customers Job Details Posted Date : 2019-06-03Job Location : Doha, QatarJob Role : SalesCompany Industry : Automotive Preferred Candidate Career Level : Mid CareerDegree : Bachelor's degree
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