Guest Service Center Agent
Anantara
Doha, Qatar
منذ 4 يوم

Job Description

  • Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Handles every query in a polite and courteous manner.
  • Ensures total guest satisfaction by ensuring message taking is correctly.
  • Ensures any faults or modifications are reported to the Manager.
  • Ensures guests are greeted to the correct standard upon calling.
  • Maintains an up to date knowledge of the hotel and local services.
  • Ensure that a high level of customer service is consistently maintained.
  • Handles any outgoing calls on guest’s behalf.
  • Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
  • Qualifications

    With 2-5 years of experience in the same field in hotel industry

    With excellent Arabic and English communication skills (oral and written)

    With pleasing personality and a well focused individual

    Able to handle pressure at work and capability to multi-task

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