Job Purpose :
To liase with the Contract Manager in the provision of services to the Contract.
The Housekeeping Manager will take ownership of the operational management and delivery of the Housekeeping / Cleaning Service.
This includes the management of customer interface; ensuring a high profile in the day-to-day running of the contract, and provision of a consistent strong link with customers, guaranteeing appropriate and responsive reaction to address client concerns.
This is an active and visible role requiring excellent customer relationship and supplier management skills. Working as part of a team within the business, the Housekeeping Manager will be expected to positively contribute to the performance of the business by engendering a culture of customer care.
Job Responsibilities :
Accountable for the completion of standard or non-standard tasks within own area.
Acts as part of a team to delivers activities which support operational objectives.
Manages a variety of tasks and is able to plan accordingly within the short-term.
Makes decisions within parameters set by manager, using job / specialist experience.
Maybe subject to regular local supervision of progress against results and escalates issues when required.
Interacts with stakeholders around specific work efforts and deliverables.
Supports delivery of Health and Safety policy and standards.
Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility.
May work within a given budget.
Bachelor’s Degree / Diploma in Hotel Management / Housekeeping / Hospitality Management.
BICSc / LBICSc is an advantage.
Experience & Skills :
Good general education with good numeric / literacy skills.
Minimum 5-8 years business experience preferably in the health sector.
Technical experience preferably within the Cleaning Industry.
Experience of working within a multi-disciplinary team.
Experience in working 24 / 7 shift.
Demonstrable understanding of quality customer service.
Knowledge and understanding of health and safety responsibilities.
Understanding of IT / software packages.
Budget management experience.