Food & Beverage Coordinator
Wyndham Hotels & Resorts
West Bay Doha, QA
منذ 6 يوم

Job Summary

The role holder will contribute to the performance of the hotel by meeting, making introduction and ensuring that all arrangement and requirements are gathered with the function host prior to function.

Read and analyze Banquet event order (BEO) in order to gather guest’s requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs.

Role Characteristics

  • Maintain high standards of personal appearance and grooming, which include compliance with the dress code.
  • Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures.
  • Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
  • Must be flexible to accommodate irregular or extended hour’s duties.
  • Knowledgeable at negotiating and sales.
  • Confident in developing presantations.
  • Confident at presenting presentations.
  • Promptly respond to guest’s inquiries.
  • Customers Care

  • Sending Banquet event proposals to the guests and being in timely contact with them.
  • Call customers to remind before for cut-off dates.
  • Respond within 24 hours to any Group, checking space or rates in system and communicating to respective Manager for further follow up.
  • Respond and act upon any special requirement which function host had requested.
  • Respond to requests for proposals for small meetings or events including set-up, food and beverage needs, rooms and audio visual needs.
  • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
  • Administrative Duties

  • Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc.
  • Compose, publish and distribute Banquet event order (BEO) or Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
  • Distribute promptly to all departments about notice of any change in the Banquet event order (BEO) or Banquet Function Plan (FP).
  • Prepare signage and menu items for all banquet events function.
  • Ensure orders and requisitions for the Banquet department are completed.
  • Ensure that all groups and client’s accounts are properly updated in the banqueting system.
  • Updating DSR (Daily sales Report) and revenue projection on a daily bases.
  • Update Banquet calendar on the Sales and Banqueting software.
  • SKILLS & COMPETENCIES

  • Communication Skills
  • Cultural Awareness
  • Change and Adaptability
  • Customer Focus
  • Driving and Achieving results
  • Teamwork
  • EXPERIENCE, CERTIFICATION & EDUCATION

  • Bachelor’s Degree or equivalent in Hospitality Management
  • 1-2 years of experience in F&B Banqueting Operations
  • Fluency in English; Arabic is a major plus
  • Proficiency in MS Office
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    تقديم
    بريدي الالكتروني
    بالضغط على "استمر" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
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